Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics CRM offers you innovative ways to access this powerful relationship management solution to empower your employees to respond quickly to customer demands and increase customer satisfaction. In part one of this series, we show you how the productivity of your sales teams can be dramatically increased by utilizing the enhancements in the newly released Microsoft Dynamics CRM 4.0. Learn how you can stay connected and make more informed decisions by:

• Creating your own reporting using the report wizard.
  
• Synching all sales tasks to Microsoft Office Outlook for more effective management of those tasks.
  
• Multiple select options for mail promotion and mail merge from a Web client.
  
• Export and re-import updates via Microsoft Office Excel.
  
• Increase productivity for sales functions throughout your organization.
  
• Help to drive return on investment (ROI) through increased company-wide productivity.